Safety Stock Shield support covers onboarding, rule configuration, validation setup, storefront messaging, billing questions, and issue triage for live stores.
Last updated: April 3, 2026
Email support is available at dhookster@gmail.com. This is the contact method linked from the Shopify App Store listing.
Support includes installation issues, billing questions, runtime publish failures, rule behavior questions, theme-extension setup, and troubleshooting blocked-cart behavior.
Include the shop domain, affected product or variant, expected behavior, actual behavior, screenshots, timestamps, and any steps that reproduce the issue. Reports with clear reproduction details are resolved faster.
Support is provided on a best-effort basis for the published app. No guaranteed service-level agreement applies unless separately agreed in writing.
Check that the app is installed, billing is approved, checkout validation is created, and the storefront block or embed is enabled where needed. Most initial setup issues come from one of those steps.